Support covers several
areas that include enhancements/modifications, technical support,
operations and production support.
Enhancement/modifications
Modifications/customization of the application is done in keeping
with client requirements. Dedicated development teams undertake
development requests that conforms to Bizgaine’s development methodology
covering the complete software development life cycle in adherence with
its internal quality standards unless specified otherwise.
Technical
support
- Performance monitoring, recommendations and change planning
- Software
upgrades
- Application support services -- assist with application issues,
system hardware and software issues
- Data
restore including restoration of live data to test environment
24x7
Support
Application
maintenance support services are provided to clients on a 24x7 mode.
Bizgaine can provide these 24x7 support services which includes
Applications Management and Facilities Management support services to
outsourcing clients. The support is primarily concerned with covering
systems that operate across various levels of security, platforms,
connectivity and applications.
